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Frequently Asked Questions
Weekly batch
Because we bake once a week in limited quantities and don't restock daily. Outside the order window, everything shows as sold out until Tuesday at 12pm MT when the next batch opens.
Every Tuesday at noon Mountain Time. Orders close Friday at 2pm MT. Once the batch sells out, it's gone until the following Tuesday.
Subscribe via email. We'll remind you when the batch opens. Or follow @doughbabe on Instagram where we post when the window opens and when it's about to close.
Shipping
All orders ship Monday. Cookies are baked Sunday, packed Monday morning, and handed off to UPS the same day.
We ship UPS Ground or 2-Day depending on your location. No PO Boxes, no international shipping, no signature required. Once UPS has your package, delivery timing is out of our hands. We don't offer refunds or replacements for carrier delays, porch theft, or incorrect addresses.
For full details, please review our full Shipping Policy.
The contiguous 48 states. No Alaska or Hawaii — sorry.
We ship from Denver, CO. General UPS estimates from our location:
West Coast — 1–2 days
Mountain — 1–2 days
Central — 1–3 days
East Coast — 3–4 days
Denver Pickup
Yes. Denver pickup is available Sundays noon–2pm at 1785 Quebec St, Denver, CO 80220. Same batch, same day it was baked. This is the freshest way to get them. Select local pickup at checkout.
special orders
Yes. Minimum for a custom order is 2 dozen cookies. Fill out the form on the Catering & Events page and we'll be in touch within 2 business days.
Yes. Denver area catering orders include free delivery and can be scheduled outside the weekly batch window. Fill out the catering form and we'll get it sorted within 2 business days.
We would love to be a part of your special day! Fill out this form and we'll share a menu to build a tasting box for you.